5. Value to “Them” Gets You in the Door
What is the purpose of the call in terms of value to them?
What happens when you’re cold calling and someone actually picks up the phone? Yes, there’s a process of steps you ought to go through even given the reality that this is a live event.
- Introduce yourself
- Mention your company
- The positioning statement one or two sentences that sums up who you are (previously discussed).
Here’s the next thing that could go into the Opening Ceremony of a cold call, at least: What is the purpose of the call in terms of value to them? We don’t have a lot of time when we’re cold calling. We need to make an impression fairly quickly.
What’s the purpose or value to them? I'm calling with some ideas that might help you save money. I'm calling with some ideas that might help you save time. I'm calling with some ideas that might help you increase your top-line or manage your bottom-line more effectively. Yes, you need to a guess. But you need to put some value in for them.
You don’t have a lot of time when we’re cold calling, so you really need to contain what happens in the opening seconds of the call.
I can tell you, having done a lot of training and done a lot of cold calling, I am horrified by what happens typically at the beginning of those calls. I’ve had clients say, “Well, can you tell me what you know about us?” Ooo. There’s a real client focused question right up front. I’ve had people go right into a pitch to find out if this resonates with that person or to see if I’m talking to the right person in that organization. That’s of no value to them.
Think about the curse of cold calling: that we’re interrupting someone away from what they would normally be doing. So, to hear somebody blather on about the amazing products that you offer is going to be a waste of their time. And so you really need to contain what happens at the beginning in these opening seconds: your name, who you are, your positioning statment, value to them, or some combination of that has got to be how you open a prospecting call.
Cold Calling Review Topics:
- Prospecting Is a Game
- Why Make Cold Calls?
- How to Make a Cold Call Warmer
- Make a Plan
- Value to “Them” Gets You in the Door
- A Positioning Statement Puts Your Best Foot Forward
- Handling Resistance to Meeting
- Make Them an Offer They Can’t Refuse
- Be CHARMing When You Get Resistance Cold Calling
- A Little Snark Can Go a Long Way
- Handling the Objection “I’ve Got No Time”
- Three Last Gasps for When All Else Fails